FAQ

What is My Gear Global?

My Gear Global is an online store that prides itself in finding amazing products and bringing them here for you. The bonus is that we are able to offer these items at incredibly low prices, and will oftentimes offer free giveaways! For more information, click on our About us page. We love our customers and are so happy you took the time to check us out! Feel free to look around!

Should you have any further questions that this page doesn't address, just click on our Contact us page and we'll be sure to promptly get back with you.

What are your shipping times?

Shipping Time Estimates (US): 14-28 Days
Shipping Time Estimates (INTL): 14-42 Days

Do you deliver products internationally?

Yes! My Gear Global successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

How do I place an order?

Simply choose your style from the drop-down menu on the product page then click the “Add to Cart” button and follow the simple steps to complete your order. We’ll prepare your order and send you an order confirmation email.

I placed an order, but I didn't receive a confirmation email... What's going on?

Kindly check your Spam or Junk folder to see if your confirmation email was sent there. If you are still unable to find it please shoot us a line under "Contact Us" section of our site.

I ordered multiple items. Why did I only receive one?

Often, when you order multiple items we utilize different distribution channels. As such, many times each item will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!

How secure is my personal information?

Every part of My Gear Global meets all 6 categories of PCI compliance standards; meaning My Gear Global adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Additionally, every page of My Gear Global uses SSL encryption technology to protect our shoppers. You can verify this by looking up at your browser address bar and seeing "https://" in front of our web address and the padlock icon as well. This ensures that ALL data is encrypted and secure while browsing and shopping our store and that nothing gets out.

Refund Policy

Returns

No refunds on free + shipping items.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and we'll be sure to take care of it for you.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Before you return your product, you should first contact us so we know to expect your package and can process things faster for you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.